FAQ’s

/FAQ’s
FAQ’s2018-06-20T12:06:31+00:00
Can I get a refund on a template?2018-05-23T07:30:02+00:00

Once you have acquired the CV template, you cannot return it. For this reason we advice you to analysis each model thoroughly and see if it contains everything that you require before ordering from our shop.

The images that are shown on Shopcv are very accurate and therefore it is very difficult for a model not to reach your expectation. Once you have downloaded the template you are free to use it and modify it as much as you want.

We will only make a refund if there is an error in the order or any problems arise.

Right of Withdrawal
The right of withdrawal entitles you to return the confirmed order without needing to justify your decision. You have 14 calendar days from the next day of the delivery day.
The right of withdrawal shall not be applicable to digital content which is not provided in a physical format and when the execution starts with your prior express consent knowing that you shall forfeit consequently the right of withdrawal.
Thus, we inform you that this right shall not be applicable to the products sold on the Website as they are digital content.

 

In what format can I download the CV templates?2018-05-23T07:32:29+00:00

All the CV’s from our website are prepared in a DOCX format such as DOC format, where you can guarantee maximum compatibility. In this way when you download it, you can fill it in and modify it using a text editor such as Microsoft Word, Page or OpenOffice.

Some of the CV models also include an Indesign format that you can completely modify. This format requires Adobe Indesign in order to edit it. 

What happens if I never get the confirmation email?2018-05-23T07:32:56+00:00

If you don’t receive the email, first check your spam file. If it isn’t there you can access your Shop CV account. You should click on the top of the page, in the top right on the “My account” link and fill in your data.

You with then see on the following menu that you can see all your downloads.

 

Once I have made the payment, how do I download the cv?2018-05-23T07:33:23+00:00

Once you have made the payment, you will receive a confirmation email which will include a green link with the downloaded CV or other products that you have purchased.

Only click on this link and your template will download directly.

 

How will I receive the CV?2018-05-23T07:33:41+00:00

Once you have completed the payment process for the CV templates through the Paypal platform, you will be redirected to a page where you can directly download the different CV formats. You will also receive an email with the download links so you can keep your CV model.

If the link doesn’t work, you can copy and paste it in the address bar and this will quickly fix the problem. This way you will be able to use the cv template.

Which method of payment can I use?2018-05-23T07:34:19+00:00

You can use PayPal or Credit Card to pay for your template CV. All you need to do is choose the option you wish to use at the checkout and click “buy”.

 

Are there any extra costs?2018-05-23T07:35:11+00:00

No. The price of each template is marked on each product page and you will not be charged extra. We do not charge shipping or management.

How can I resolve any issues during the billing process?2018-05-23T07:35:27+00:00

Shopcv will be available throughout the whole billing process and after in order to solve any issues related with our products.

If you write to us at info@shopcv.com you will always receive our help.

How do I access my account?2018-05-23T07:35:45+00:00

In order to access the My account section in Shop CV, you should use the information that you used during your purchase, in the ‘billing information section.’ In order to create an account on our website and to access your downloads you must first tick the “Create an account option?” at the end of the billing page.   

Click continue with the boxed ticked and you will be able to create an account with a username and a password.